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Terms & Conditions

Terms and Conditions

This document outlines the framework for all services offered by Create Health Clinic.

Nutritional Therapy Descriptor

Nutritional Therapy is the application of nutrition science in the promotion of health, peak performance and individual care. Registered Nutritional Therapy Practitioners use a wide range of tools to assess and identify potential nutritional imbalances and understand how these may contribute to an individual’s symptoms and health concerns. This approach allows them to work with individuals to address nutritional balance and help support the body towards maintaining health.

Nutritional therapy is recognised as a complementary medicine and is relevant for individuals with chronic conditions, as well as those looking for support to enhance their health and wellbeing.
Registered Nutritional Therapy Practitioners consider each individual to be unique and recommend personalised nutrition and lifestyle programmes rather than a ‘one size fits all’ approach. Registered Nutritional Therapy Practitioners never recommend nutritional therapy as a replacement for medical advice and always refer any client with ‘red flag’ signs or symptoms to their medical professional. They will also frequently work alongside a medical professional and will communicate with other healthcare professionals involved in the client’s care to explain any nutritional therapy programme that has been provided.

Your registered Nutritional Therapy Practitioner at Create Health Clinic takes a collaborative approach. Client and practitioner will discuss and agree on client goals, level of support, and course of action in the first consultation and review this at subsequent sessions throughout the programme.

Your practitioner

Sarah Thomas is a fully qualified, UK-regulated Nutritional Therapy Practitioner, registered with the British Association of Applied Nutrition & Nutritional Therapy (BANT) and the Complementary and Natural Healthcare Council (CNHC). Sarah Thomas was awarded her Level 6 Diploma in Nutritional Therapy with distinction from the British College of Nutrition and Health (BCNH) in London.

Free discovery call

15-minute discovery calls are offered to clients free of charge to establish if nutritional therapy is appropriate to meet the clients goals, determine if the client and practitioner are a good fit to work together, and discuss available programme options and prices. Discovery calls can take place via telephone or video conferencing (e.g. Zoom, Skype, Facetime).
Please note, the discovery call is not a consultation, does not form a duty of care between practitioner and client, and no health recommendations or advice will be given. The practitioner may refer the client to another health professional if they believe their needs could be better served by another discipline or specialist.

Nutrition programmes

Consultations currently take place exclusively via my online virtual clinic using video conferencing.
12-week personalised clinical nutritional programmes start from £349.
Packages and prices will be discussed with the client during their free discovery call and the practitioner will make a recommendation as to the most suitable option based on the client’s individual health goals, needs and circumstances.

Follow-up consultations

Follow-up sessions are available to clients who have completed a programme and must be booked within six months of the final programme consultation date. Follow-up consultations can be booked as single, one hour one-to-one clinic appointments, or purchased as a three-hour clinic credit.
Three-hour clinic credit can be used for one-to-one online clinic time, phone calls and detailed emailed responses. The time required for the communication will be advised to the client and agreed prior to it being deducted from the total/remaining clinic credit.

Please note, all bookings, including three-hour clinic credit must be used within six months of full payment being received. If the appointments/clinic credit are not used within six months of full payment the appointment/credit expires and no refund will be possible.


Payment for all packages, consultations and clinic credit are due in full when the first consultation date is booked. You will be invoiced for payment at the time of booking the first consultation and payment secures the appointment.
Payments can be made by credit or debit card. Your invoice contains a payment link and all the information that you require to make a payment.
Should you wish to pay by bank transfer please discuss this with your practitioner.
Links to complete your health intake questionnaire and 5-day food diary will be emailed within 24 hours of receipt of payment.

Cancellations and refunds

To ensure the best effectiveness from a nutritional therapy programme it is important that clients attend sessions regularly. However, in the event that you do need to cancel an appointment please let your practitioner know with at least 72 hours’ (3 days) notice. You can do this by emailing
If you are cancelling with a minimum of 72 hours’ notice prior to your first appointment time you will be entitled to a refund of the total amount paid minus a £50 administration fee. Appointments missed or cancelled with less than 72 hours’ notice are unfortunately not entitled to a refund but may be rescheduled to a mutually convenient date and time. Please note that should a rescheduled appointment then need to be cancelled it will not be entitled to a refund. Partially used programmes which are then cancelled are not entitled to a refund at any time.
If an appointment cancellation occurs that is instigated by Create Health Clinic and less than 72 hours’ notice is provided, the appointment shall be rebooked at a mutually convenient date and time and you will receive a £50 refund to compensate for your inconvenience.
It is your responsibility to have a working internet and/or mobile phone connection for all clinic appointments using video conferencing (e.g. Zoom, Skype, Facetime etc.). Should you not be able to connect online with your practitioner at the scheduled time due to your connection issues a replacement telephone call will be offered. Scheduled sessions that are unable to connect are not entitled to a refund.

Terms of Engagement agreement

To provide mutual protection and reference throughout the client-practitioner relationship, clients must sign the Terms of Engagement agreement and provide it to the practitioner along with their full payment at the time of booking. The practitioner also signs this agreement and shares the mutually signed document with the client. Consultations are unable to take place without this agreement being signed by both parties.

Pre-consultation intake process

On agreeing to work together and following your payment you will receive information on how to complete a comprehensive health intake questionnaire and five-day food diary. These must be fully completed online at least 72 hours (3 days) prior to your first consultation date in order to allow your practitioner to complete the necessary in-depth research and fully prepare for your consultation.
Should this information not be completed at least 72 hours prior to the booked appointment the first consultation may be used to complete the questionnaire and food diary, which will impact on what recommendations can be advised after the first session.

Functional Testing

Create Health Clinic maintains relationships with a number of accredited private laboratories who provide an extensive range of functional testing to meet the needs of clients. These companies have proven track records of excellent service and clinical standards and continually invest in the research and development of new diagnostics to meet evolving health requirements. Laboratories used include Regenerus, Genova Diagnostics and Biolab. These functional tests are often available to practitioners only, as a level of knowledge and training is required to interpret the results. The practitioner may receive an interpretation fee from the laboratory for tests to cover the time this takes prior to the client’s consultation. Full disclosure of any such fees will be made to the client should tests be recommended. Clients are not obligated to undertake the tests recommended to them. Client fees for agreed tests are in addition to any consultation fees and are payable by the client direct to the testing company.


In addition to nutritional support the practitioner may recommend individual supplementation to clients to support their health concerns and goals. Create Health Clinic only recommends products from manufacturers using high-quality ingredients and having a proven safety record, together with excellent research and development standards. Whilst less expensive alternatives may be available from health food shops the value that these brands deliver is in the purity, effectiveness and bioavailability of ingredients in their supplements. Clients are not obligated to purchase recommended supplements.

Supplements are mostly recommended for purchase via Natural Dispensary or Amrita Nutrition, both of which source and sell a range of high quality, international products. A commission agreement may be in place between the company and the practitioner, with a percentage passed on to the client as a discount. Full disclosure of any discounts and commission will be made to the client in their supplement programme. Some supplements may be available elsewhere and clients are welcome to source the exact recommended products from another supplier. Supplement costs are in addition to any consultation fees and are payable by the client direct to the supplement vendor(s).

Age restrictions

Create Health Clinic currently only consults with individuals over the age of 18 years.

Working with multiple practitioners

To ensure the safety and welfare of clients, clients must declare to their practitioner if they are currently working with, or have worked with in the past 6 months, any other healthcare practitioners or therapists. This declaration and information about the practitioner and any treatment must be provided on the intake questionnaire prior to any consultation.
Please be aware that Create Health Clinic does not work with clients who are currently under the care of another private nutrition professional. Any professional relationship that the client has with another nutrition professional must be terminated prior to booking and payment with Create Health Clinic. If a client fails to make this declaration their consultations will unfortunately need to be cancelled and they shall not be entitled to a refund.


Create Health Clinic ensures the confidentiality of its clients and their personal data. However, should your practitioner have serious concerns about your personal safety, or the safety of another person then normal confidentiality may be lifted. You will be asked to provide either contact details for a next-of-kin or your GP’s contact details as someone they may contact in these circumstances. Outside of these circumstances your next-of-kin or GP shall not be contacted with regard to your health without your express written permission.

Create Health Clinic securely holds confidential information about its clients. For an outline of what information is stored, how it is used and how it is kept secure, please refer to our Privacy Policy.

Complaints procedure

If you have a complaint then please contact me by writing to Create Health Clinic, 35 Ireland Crescent, Leeds LS16 6SY or email and I will do my best to help you.

Code of conduct

Your practitioner at Create Health Clinic is regulated by the British Association of Applied Nutrition & Nutritional Therapy (BANT) and follows the Code of Conduct, Performance and Ethics outlined by the Complementary and Natural Healthcare Council (CNHC).

Health and safety

Create Health Clinic follows the health and safety guidance set out in the BANT Professional Practice Handbook. Create Health Clinic undertakes a self-audit every year to ensure that the standard of nutritional therapy provided reflects up to date information and policies set out in the National Occupational Standards (NOS) and Nutritional Therapy Council (NTC) core curriculum.

Create Health Clinic requests that the Client notes the following:

The Client understands and agrees to the following:

This document is kept under regular review. This docuemnt was last updated in October 2020.